Payment Policy

Business Name: LaCasa Saunas
Website: www.lacasasaunas.com
Email: support@lacasasaunas.com
Phone: +1 800 332 4146

Accepted Payment Methods

At LaCasa Saunas, we accept the following payment methods for your convenience:

Visa
MasterCard
American Express
Discover
Shop Pay
Apple Pay
Google Pay
PayPal

All payments must be received in full before your order is processed and shipped.

Secure Payments

Your privacy and security are our top priorities. All transactions made on our website are encrypted using SSL (Secure Socket Layer) technology to protect your payment and personal information. We do not store your full payment details after your transaction is complete.

Payment Authorization

When you place an order, your payment method will be pre-authorized for the purchase total. This is not a charge—your card will only be charged once your order has been confirmed and is ready to ship. For backordered or made-to-order items, full payment is collected upfront to reserve your product and begin processing.

Payment Confirmation

After your payment is successfully processed, you will receive an order confirmation email with your invoice. If you do not receive confirmation within 24 hours, please check your spam folder or contact us directly.

Sales Tax

Applicable sales tax will be calculated based on your shipping address and added to your total at checkout, as required by law.

Price Match Guarantee

We stand by our Lowest Price Guarantee. If you find the same item offered by another authorized retailer at a lower price, contact us with proof and we’ll refund you the difference. Learn more on our Why Buy From Us page.

Bulk Orders & Custom Quotes

For bulk purchases or special requests, please contact our sales team at support@lacasasaunas.com. We’ll provide a custom invoice and payment link once your order details are confirmed.

Failed or Declined Payments

If your payment is declined:

Please check with your card issuer or bank.
Make sure the billing details match those on file with your provider.
You may try an alternate payment method or reach out to our team for assistance.

Refunds & Returns

For details regarding refunds, returns, and order cancellations, please refer to our Returns & Refunds Policy.

Questions?

If you have any questions about your payment, billing, or order status, we’re here to help:

Contact Information

Mon-Fri: 9am-5pm EST

Business Address

3003 Stone Mountain Drive, Pickerington, Ohio 43147, United States

Contact

Phone: +1 800-332-4146

Email: support@lacasasaunas.com